This Privacy Policy describes how Alankara Samuha (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Alankara Samuha is committed to doing business with the highest ethical standards and appropriate internal controls with respect to protecting Your information. Our Privacy Policy applies to all users of the Website and the Service. Alankara Samuha Terms of Service (“Terms”) are incorporated herein by reference and are available at Terms & Conditions. All defined terms in the Privacy Policy shall have the same meaning as defined in the Terms & Conditions. Alankara Samuha adheres to the following policies with regards to Your privacy.

1. DEFINITIONS

• • “Non-Personal Information” is information that is in no way personally identifiable and that is obtained automatically through your simple use of the Website with a web browser or the Service.
  • “Personally Identifiable Information” is non-public information that is personally identifiable and obtained in connection with providing a product or service to You. It may include information such as Your name, address, age, telephone number etc.

2. COLLECTING NON-PERSONAL INFORMATION AND PERSONALLY IDENTIFIABLE INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to both “Non-Personal Information” and “Personally Identifiable Information” which is any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Non-Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information, (including credit card numbers), email address, phone number and birth date.
• Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose:   Also shared with other sales channels, payment gateways, shipping and fulfilment apps and other integrated apps as applicable.

Customer support information

We collect information when You interact with Alankara Samuha customer service in order to accurately categorize and respond to customer inquiries and investigate breaches of Our terms.

• Examples of Personal Information collected: name, billing address, shipping address, payment information, (including credit card numbers), email address, phone number and birth date.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.

 

3. SOURCES OF INFORMATION COLLECTION

Following are briefly ways and means by which information could be collected:

1. REGISTRATION

In order to become a user of Services, you may provide us the following information to create an account: name, email address, company name and address, phone number.

Alankara Samuha may request other information from You during or after the registration process that Alankara Samuha uses to provide better and more customized services to You. You acknowledge that this information is personal to You, and by creating an account on Alankara Samuha Website, you may allow others, including Alankara Samuha, to identify You and to allow Alankara Samuha to use Your information in accordance with the Terms.

1. CUSTOMER SERVICE

We collect information when You interact with Alankara Samuha customer service in order to accurately categorize and respond to customer inquiries and investigate breaches of Our terms.

1. USING THIRD PARTY SERVICES AND VISITING THIRD PARTY WEBSITES

Information You provide to third party websites through the Website or the Service are not within the control of Alankara Samuha and You provide such information at Your own risk. The terms and conditions of use and the privacy policies of such third-party websites that You provide information to through the Service will govern their use of such information. Any information You share with third party websites through the Website or the Service will be collected by Alankara Samuha. Alankara Samuha will use such information in compliance with this Privacy Policy.

1. USE OF COOKIES

The Website may send a “cookie” to Your computer. A cookie is a small piece of data that is sent to Your browser from a web server and stored on Your computer’s hard drive. A cookie cannot read data off Your hard disk or read cookie files created by other websites. A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

1. WEB BEACONS

Alankara Samuha also may use web beacons, pixels, anonymous ad network tags, and cookies to collect Non- Personal Information about Your use of the Website and the websites of selected sponsors and advertisers, to collect anonymous, aggregated auditing, research and reporting for advertisers, and to collect data related to Your use of special promotions or newsletters etc. The information collected by Web Beacons also allows us to statistically monitor data with respect to our Website and Services and those of our associated third parties

1. LOG FILES, IP ADDRESSES AND INFORMATION ABOUT YOUR COMPUTER AND MOBILE DEVICE

Due to the communications standards on the internet, when You visit the Website, we automatically receive the URL of the website from which You came and the website to which You are going when You leave Alankara Samuha Website. Alankara Samuha also receives the internet protocol (“IP”) address of Your computer (or the proxy server You use to access the World Wide Web), Your computer operating system and type of web browser You are using, your usage patterns, Your mobile device and mobile operating system, as well as the name of Your ISP or Your mobile carrier. Alankara Samuha may also receive location data passed to it from third-party services or GPS-enabled devices that You have enabled.

4. Minors

The Site is not intended for individuals under the age of 18 years. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

5. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights

6. Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

7. Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

 

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

8. Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

9. Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

10. EXEMPTIONS FROM PRIVACY POLICY

Our Privacy Policy does not apply to any information You post from the Website to other third-party websites, due to the public nature of such postings.

11. USE OF AGGREGATE DATA

Alankara Samuha may combine Non-Personal Information You provide through the Website with information from other users to create aggregate data that may be disclosed to third parties. Aggregate information does not contain any information that could be used to identify You and does not include Your personal contact information.

12. WHEN WE MAY DISCLOSE YOUR INFORMATION

Except as set forth below or as specifically agreed to by You, Alankara Samuha will not disclose any Personally Identifiable Information as gathered from You on the Website.

1. We may share Personally Identifiable information in limited fashion to Our vendors/suppliers and service providers that perform services on Our behalf, including, but not limited to, operation of the Website technology, marketing services, research services and other related services. Unless You have opted- out of such sharing, these vendors/suppliers also may have access to Your email address to send newsletters or special promotions to You on Our behalf or to send emails to You for purposes such as conducting market research on Our behalf.
2. If You prefer that We do not share certain information with Vendors and Suppliers, as described above, you can direct us not to share that information by contacting us at [email protected]

13. SECURITY POLICY & USER ID/PASSWORD

Our Website and Service utilizes various information security measures such as internet firewalls, an intrusion detection system, encrypted data transmission, and operating procedures to protect Your personal data, accounts, passwords, etc. This information is kept completely separate and confidential, unless You have given someone-else Your user ID and password. As such, you should protect Your user ID and password and NOT share it with anyone. If You believe Your user ID and password have been compromised and You have trouble changing your user ID/password on the Website or within the application, please contact our customer service team at [email protected]

14. TRANSFER OF OWNERSHIP

If the entire or substantial ownership of the Website or the Service were to change, your user information may be transferred to the new owner so the service can continue operations. In any such transfer of information, your user information would remain subject to the promises of Our then current Privacy Policy.

15. YOUR ACCEPTANCE OF THIS PRIVACY POLICY

This is Our entire Privacy Policy and it supersedes any earlier version. You agree to it every time You use the Website and/or Software.

If We make any material changes to this Privacy Policy, we will notify You by email or by posting a prominent notice on the Website prior to the change becoming effective. We encourage You to periodically review this page for the latest information on Our privacy practices. Your continued use of the Website or Service constitutes Your agreement to be bound by such changes to this Policy. Your only remedy, if You do not accept the terms of this Policy, is to discontinue use of the Website and Service.

16. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

17. Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected].

Support Phone Number: +91-63643 74330

Last updated: [18-07-2024]

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or supervisory authority.